TP is a leading organization specializing in providing exceptional customer support services to international clients across various industries. With a strong focus on quality and customer satisfaction, TP has established itself as a trusted partner for global businesses seeking reliable and efficient support solutions. The company prides itself on fostering a dynamic and inclusive work environment that encourages growth, innovation, and professional development.
About The Role
We are seeking a dedicated and proactive Customer Support Executive to join our team in Indore. This role involves managing inbound customer interactions through voice calls, primarily supporting international clients. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to handle queries efficiently while maintaining high service standards. This position offers an excellent opportunity for both freshers and experienced professionals to develop their careers in a quick-paced, international support environment.
Qualifications
Candidates should meet the following criteria:
Undergraduate or Graduate degree from a recognized institution
Freshers and experienced candidates are encouraged to apply
Excellent verbal communication skills in English
Ability to work in rotational shifts, including night shifts
Strong interpersonal and problem-solving skills
Willingness to learn and adapt to new processes
Responsibilities
The key responsibilities of the Customer Support Executive include:
Providing real-time support to international customers via inbound calls, addressing their queries and concerns effectively
Handling customer inquiries related to products, services, billing, and technical issues
Ensuring timely resolution of customer issues while maintaining high standards of service quality
Following established process guidelines and adhering to performance metrics to achieve departmental goals
Documenting customer int
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