Role & responsibilities

- Lead end-to-end implementation of Oracle CX Cloud solutions, including Sales Cloud, Service Cloud, Marketing Cloud (Eloqua/Responsys), CPQ, and CX Unity.

- Design scalable solution architectures and configure Oracle CX applications based on business requirements.

- Conduct client workshops, requirement gathering, and solution design sessions.

- Develop functional and technical design documents, integration strategies, and data migration plans.

- Lead system integrations using Oracle Integration Cloud (OIC).

- Manage project deliverables, timelines, and stakeholder communication throughout the implementation lifecycle.

- Act as a trusted advisor to clients, providing strategic guidance on Oracle CX adoption and optimization.

- Support pre-sales activities, including solutioning, RFP responses, demonstrations, and client presentations.

- Conduct Proof of Concepts (PoCs) and recommend Oracle CX best practices.

- Develop reusable assets, implementation methodologies, and practice documentation.

- Stay updated with Oracle CX product enhancements and industry best practices.

Skills & Experience





- 10+ years of experience implementing Oracle CX Cloud solutions.

- Hands-on expertise in Sales Cloud, Service Cloud, Marketing Cloud (Eloqua/Responsys), CPQ, and CX Unity.

- Solid experience with Oracle Integration Cloud (OIC) and CRM integrations.

- Experience with REST APIs, FBDI, data migration, and integration architecture.

- Strong knowledge of CPQ configuration, pricing rules, approvals, and quote-to-order processes.

- Experience with Oracle CPQ scripting and customizations.

- Familiarity with CX Unity/Customer Data Platform and customer analytics.

- Proven experience in consulting, stakeholder management, client workshops, and go-live support.

- Experience with Agile delivery methodologies is preferred.

- Exposure to Oracle Commerce Cloud, Oracle Field Service, and Oracle Analytics Cloud (OAC) is an added advantage.

Certifications

- Oracle Cloud CX Sales Implementation Professional (Mandatory)

- At least one additional Oracle CX certification (Service Cloud, CPQ, Marketing Cloud, or CX Unity) is required.

- Additional Oracle certifications are preferred.

📌 Senior Consultant - Oracle CX (Pune)
🏢 malomatia
📍 Pune