Key Roles & ResponsibilitiesOversee the overall operations of all café outlets. Ensure smooth daily operations and SOP compliance. Drive sales, profitability, and operational efficiency. Monitor food quality, service standards, hygiene, and FSSAI compliance.

Lead, mentor, and evaluate Café Managers and outlet teams. Plan manpower requirements and coordinate recruitment with HR. Control food cost, labor cost, inventory, and wastage. Review outlet performance through sales and MIS reports.

Resolve escalated customer complaints and improve guest satisfaction. Coordinate with Procurement, Kitchen, Finance, HR, and Marketing teams. Conduct regular outlet visits, audits, and corrective action reviews.

Ensure timely training and development of café employees.



Achieve business targets and implement continuous process improvements. Qualification- Bachelor's degree in Hotel Management, Hospitality, or Business Administration.

MBA is an added advantage. Experience- 8–12 years in café, restaurant, or hospitality operations. Minimum 3–5 years of experience managing multiple outlets . Key SkillsMulti- outlet operations management Team leadership Sales & business development Cost and inventory control Customer service excellence Problem-solving and decision-making Solid communication and analytical skills

📌 Senior Cafe Operation (Bengaluru)
🏢 Grub Group
📍 Bengaluru