Welcome to Natus Sensory India
We are continuing to grow our business in India and are now looking to expand our team there. Be part of this exciting journey right from the start
Natus Sensory India are a leading manufacturer of medical devices and software for a range of solutions, including eight sensory nervous systems. Our mission is to improve patient outcomes in target markets through cutting-edge screening, diagnostic and treatment solutions. We manufacture and distribute a range of medical device products used in the diagnosis of human disorders of sensory system and neural pathways.
Job Function: Service
Job Family: Customer Services
Job Overview:
Receive, verify order information for accuracy and completeness, enter orders into database and process orders for the organization.
Provide order confirmations to customers.
Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays.
Contact appropriate parties to clarify orders and obtain additional information.
Answers product-related questions,



traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders over the phone when necessary, and may manage web-based ordering, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
Responsibilities:
At the support intermediate level, this role performs a variety of routine and moderately complex tasks with increasing independence. The individual applies established job knowledge and skills to complete assigned work

📌 Customer Service (Bengaluru)
🏢 Natus
📍 Bengaluru