The Client Success Manager ensures projects run smoothly while building trusted relationships with clients from kickoff to delivery.
Responsibilities
Manage client relationships and communications
Coordinate project timelines and deliverables
Schedule workshops and meetings
Track project progress and budgets
Collaborate with internal teams
Identify opportunities to expand client engagements
Ensure an exceptional client experience
Requirements
3–7 years of experience in account management, client success, or project management
Excellent communication and organizational skills
Experience working in branding, consulting, design, or agency environments
Familiarity with project management tools (Notion, Asana, ClickUp, or similar)
Ability to manage multiple projects simultaneously