Manage and maintain client information on CRM platforms such as Salesforce
Address customer inquiries, grievances, and service requests promptly and professionally.
Collaborate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
Contribute to customer-focused process improvements and experience initiatives.
Contribute to customer-focused process improvements and experience initiatives.
Monitor, assess, and enhance Customer Satisfaction (CSAT) scores to achieve organizational objectives.
Handle all customer documentation
Tracking all documents exchanged with customers at the Site Level
Assist Customers with account statements or any other paperwork needed for their bank transactions, Possession
Manage Site Visits
Manage Customer Escalations at Site
Handle cancellation retention processes
Work Experience
Skills Required:
Communication Skills
Customer Management Skills
Computer and Excel Skills
Problem-solving abilities
Attention to detail
Time management skills
Qualified Support & Learning
• Job and soft‑skill training
• Professional degree assistance
• Sponsorship for education
• Rewards and recognition
• Course reimbursements
Financial Benefits
• Mobile bill reimbursements
• Performance bonus
• Relocation assistance
• Car lease
• Loyalty discount
• Employee referral program
Health & Insurance
• Health insurance
• Life insurance