Join us as a Customer Service & Operations Unit Leader
This is a excellent platform to advance your career and showcase your extensive leadership skills
You’ll be leading the people in your unit to deliver outstanding customer experiences and successful business outcomes
You can expect to enjoy an engaging and fast-paced environment, as well as considerable stakeholder interaction
We're offering the role at vice president level
What you'll do
You’ll be overseeing the smooth running of your unit, creating and embedding a high performing culture of customer service, driven by a passion for exceeding customers’ expectations. We’ll look to you to make sure that your teams have the tools and knowledge to meet customer needs, and you’ll be implementing continuous improvement activity initiatives that improve efficiency across the business.
Additionally, you’ll be:
Translating and implementing high level strategic plans into a series of achievable goals, objectives and priorities




Driving the delivery of an outstanding customer experience and proactively improving service and sales figures through effective performance management
Providing real-time support to our contact centres, identifying barriers to performance, managing improvements and sharing best practice
Managing the relationship between your unit and other business areas, making sure that business impacting incidents are dealt with in a timely manner and cause minimal disruption
Demonstrating a strong results-driven mindset, with the flexibility to work from the office during the initial three months and support staggered shift requirements as needed by the business
The skills you'll need
To join us in this role, you'll need extensive leadership experience and a proven ability to deliver outstanding customer and business outcomes through others. We'll be looking for excellent communication and interpersonal skills, a strong customer focus, and strong working knowledge with hands-on experience in the UK Mortgage domai

📌 Customer Service (Gurugram)
🏢 RBS
📍 Gurugram