Job Description Summary
Lead Specialist independently resolves complex payroll exceptions, provides day-to-day guidance to Specialists, and supports cross-coverage across payroll processes. The role drives issue resolution through advanced troubleshooting and contributes to documentation and process improvements.
Primary Function
Responsible for executing and coordinating assigned payroll activities with 100% accuracy and timeliness. Acts as the first-level escalation point, coaches L2 Specialists, and partners with SMEs/onshore teams to resolve issues and maintain documentation.
Principal Duties and Responsibilities
Process payroll and/or final pay checks accurately and ensure pay is delivered on time, following documented procedures and checklists.
Work pay run audit reports; research and resolve errors/issues before checks are printed or files are transmitted; escalate exceptions as required.
Monitor payroll mailboxes and ticket queues; respond to requests/forms within the 24-hour SLA; document actions clearly and professionally.
Apply US payroll policies, internal controls,



and compliance requirements (confidentiality, approvals, audit trail) during daily execution.
Support ad-hoc activities and year-end deliverables as assigned; adapt to peak volumes and critical timelines.
Maintain current understanding of payroll calendar updates and process changes; complete required trainings on time.
Additional responsibilities for this level:
Serve as first-level escalation point for complex cases and aging tickets; coordinate resolution with partner teams as needed.
Coach and mentor L2 Specialists on process execution, quality, and communication; provide onboarding and training support.
Contribute to SOPs, checklists, and templates with version control; communicate changes to the team.
Identify trends from audits and case data; recommend corrective actions and participate in small improvement initiatives.
Support coverage planning within the sub-team during peaks, downti

📌 Lead Specialist Payroll FinOps (Bengaluru)
🏢 Target
📍 Bengaluru