Job Description
At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.
Purpose of the role
This position supports customer experience in ocean logistics for the Africa region, focusing on post-booking supply chain activities. Candidates are expected to handle customers post booking, including execution, coordination, and query management. The role primarily involves managing customer interactions through email and chat,



with limited voice support. It includes handling case management, resolving queries, and ensuring smooth shipment execution through internal coordination. A background in supply chain or logistics, especially ocean or landside freight, is preferred. Knowledge of shipment documentation is significant, while exposure to PO or vendor management is an added advantage. The role requires strong communication skills and the ability to work in a process-driven, afternoon shift environment.

You will be Responsible for:
Managing customer queries and cases via email and chat platforms
Handling post-booking activities including execution, coordination, and query resolution
Acting as a single point of contact for customers in the Africa region
Ensuring smooth shipment flow through coordination with internal teams
Supporting customers with shipment updates and documentation-related queries
Maintaining SLA adherence and timely

📌 Multi carrier (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai