Job Title:
Analyst, Planning & Scheduling
Job Description
ROLE: 9A Scheduler
DESIGNATION: Asst Manager-Workflow Management
LOCATION: Bangalore, India
YEARS OF EXPERIENCE: 4-5 Years
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and KEY RESPONSIBILITIES
Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams.
Develop, manage, and maintain comprehensive schedules
Single Point of Contact for the Business Unit.
Structure set up to core scheduling activities.
Forecast Upload and generate the Intraday Patterns ( IDP)
Schedule Generation and Optimization.
Review IDP (Requirement vs Schedule) with sites/Partners.




Recommending required headcount with sites/Partners by running different scheduling scenarios.
Generate IDP and calibrate it in IDP template based on shrinkage applied as per trending IR %
Coordinate with stakeholders to gather requirements, priorities, and timelines for scheduling activities.
Ensure resource allocation aligns with project goals and organizational capacity.
Lead and motivate team members to achieve scheduling objectives efficiently.
Establish quality control measures to ensure accuracy and consistency in scheduling outcomes.
Drive continuous improvement initiatives to enhance scheduling processes and team performance.
Implement and oversee automation solutions for shift creation, time-off approvals, and schedule adjustments
Identify inefficiencies in manual scheduling processes and implement automation to improve accuracy and efficiency.
Leverage machine learning and data analytics to enhance workforce scheduling models.

📌 Analyst, Planning (Bengaluru)
🏢 CNX
📍 Bengaluru