L1 Operations Engineer
Location: Bangalore
Experience Required: 0 – 2 Years
Employment Type: Full-Time | Shift-Based (24x7 Rotational)

About Zybisys
Zybisys is a technology company that helps banks, financial institutions, and FinTech businesses build and run secure, reliable, and high-performance technology platforms. We work closely with some of India's leading stock brokers to manage their cloud infrastructure, cybersecurity, platform operations, and observability. With deep expertise in the Capital Markets domain, we focus on simplifying complex technology, improving operational resilience, and helping our customers innovate with confidence.
Job Description
The L1 Operations Engineer is the first line of defence in Zybisys's 24x7 managed cloud operations. This role is responsible for continuous monitoring of multi-region Azure cloud and hybrid on-premises infrastructure, timely triage of alerts, first-line incident response, and ensuring all issues are accurately logged, prioritised, and escalated within SLA thresholds.





This is a shift-based operational role requiring strong attention to detail, disciplined runbook execution, and transparent communication during incidents. The ideal candidate is technically curious, process-oriented, and comfortable working across cloud monitoring tools, ITSM platforms, and infrastructure dashboards in a fast-paced managed services environment.
Key Responsibilities
Infrastructure Monitoring & Alert Management
· Perform continuous 24x7 monitoring of Azure cloud and hybrid datacenter infrastructure using Prometheus, Grafana, Azure Monitor, and related observability dashboards.
· Triage incoming alerts — assess severity, validate against known patterns, and determine whether to resolve at L1 or escalate to L2 within defined SLA thresholds.
· Execute approved runbooks and SOPs for all known alert categories; document actions taken for every incident with accurate timestamps and observations.
· Monitor health and availability of compute

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