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Job Title:Senior Manager / Engagement Controller
Job purpose
The Engagement Controller is responsible to Build the Governance across all the Towers for an engagement.
He is a Single Point of Contact for the Engagement Partner and work closely with the Tower GPO’s to deliver exceptional performance from quality and efficiency perspective.
He drives the engagement transformation , ensures the required performance metrics on the engagement is achieved.

Job Goals

Key point of contact for customer and Engagement Partner.
Identify pull through opportunities to increase revenue/TNR. and collaborate with onshore engagement partners to close these opportunities.




Assist onshore partners in strategizing contract renewals and scope expansions.
Determine the optimal mix of service delivery locations (local vs. central).
Collaborate with Global Process Owners (GPOs) to onboard talent and ensure project objectives are met during various phases of engagement; pursuit, transition, data migration, implementation, and delivery phase.
Identify scope creep ins and establish processes to price out-of-scope work.
Working closely with the project management office on CRNs and billings.
Drive engagement economics by tracking budget vs. actuals, fee and margin analysis, issuing PSMs, and monitoring timely client billing to minimize unbilled amounts.
Collaborate with global process owners to drive service transformation.
Lead client visits, showcase EY FMS capabilities, and organize workshops focused on process improvements and transformation.
Enhance EY’s value proposition to clients (e.g., cash flow, working capital, margin improvements).

📌 Tax ACR-Engagement Controller-Senior Manager (India)
🏢 EY
📍 India