At Amazon, we're working to be the most customer-centric company on earth. To
get there, we need exceptionally talented, bright, and driven people. If you'd
like to help us build the place to find and buy anything online, this is your
chance to make history.
INFC SME will help support our FC expansion. The responsibilities of role
include
•Work on development of new fulfillment models

· Triage Sev 3-5 tickets and select priority tickets to allow FCSW to make the
best use of their resources
· Participate in FCSW SME calls, advocating for the sites and driving best
practice sharing in each functional area. Identify training gaps that require
Learning support
· Improve end-user documentation to reduce associate and Manager learning curve
· Serve as the interface with the FCs to drive execution of software changes
· Serve as the interface with FCSW to provide input on software design to
support lean processes and standard work
· Serve as gatekeeper for documenting software enhancements and feature requests
submitted by the sites; prioritize when resources become available




· Assist FCs with understanding best use of software features
Support tools deprecation & site communication
The ideal candidate will demonstrate bias for action, have solid customer
empathy, will think big, and embody a unique mix of artist and scientist. This
candidate will have experience diving deep to gain customer insights, launching
successful new products, and developing strong relationships with global
internal stakeholders. The candidate will possess attention to detail, excellent
communication skills, the ability to drive consensus across multiple
stakeholders and be a great team player. The ability to work independently and
deal with an ambiguous environment is a must. Basic Qualifications: - Bachelor's
degree or above
- Knowledge of lean techniques and Six Sigma tools
- Experience in project/program management, Inventory Control, Quality
Assurance, or Lean Six Sigma
- Experience in opera

📌 Senior INFC SME (Bengaluru)
🏢 Amazon
📍 Bengaluru