Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​
Key Responsibiliites:
Oversees and monitors the customer service operations and act as primary liaison with MS customers for routine supply chain operations, order status updates, and issue resolution. Attend compliance, and process enhancement trainings; implement relevant initiatives at the plant level for team in DIFS.
Maintain and track OTD (On-Time Delivery) targets, coordinating reviews with internal teams such as Operations, quality, Finance logistics etc).
Manage customer-specific supply chain portals and update key data as per SLA requirements.
Maintain all commercial correspondence and serve as the first point of contact for assigned customers.



Coordinate with global pricing team for updating of pricing in system. Coordinate with MS customers for customer surveys and score cards.
Plans and establishes day-to-day objectives for team for managing end-to-end order booking and execution processes, including supply chain planning for assigned MS customers.
Assigns tasks to a team to achieve operational targets (example- set TAT for order booking in system from customer portals and timely response to queries and effective resolutions without escalations).
Support sales team in achieving monthly, quarterly, and annual sales targets through seamless order management and customer coordination.
Manage end-to-end order booking and execution processes, including supply chain planning for assigned MS customers.
Share invoices and dispatch details with customers and ensure alignment on delivery schedules.
Maintain and track OTD (On-Time Delivery) targets, coordinating r

📌 Supervisor Customer Service (Gurugram)
🏢 Donaldson
📍 Gurugram