Business Analyst – Process Excellence
Experience: 3-5 Years
Work Model: Hybrid (3 days/week from office)
Shift Requirement: Flexible to work across global time zones and shifts as required
About the Role
We are seeking a Business Analyst to support workflow analysis and process excellence initiatives across the organization. The role will focus on process discovery, documentation, workflow audits, data analysis, and identifying improvement opportunities to enhance operational efficiency and business outcomes.
The ideal candidate should be comfortable working with global stakeholders, managing multiple priorities, and driving process improvement initiatives in a fast-paced environment.
Key Responsibilities
Support problem scoping and creation of project charters for workflow audits.
Conduct stakeholder interviews, data gathering, and process discovery sessions.
Document current-state workflows and create process maps.
Perform VA/NVA and root cause analysis to identify inefficiencies.
Recommend process improvements, automation opportunities, and workflow optimizations.




Create current-state and future-state process documentation and presentations.
Collaborate with business stakeholders, project managers, and technical teams.
Maintain audit records, project documentation, and status updates.
Manage multiple initiatives while ensuring adherence to quality standards and timelines.
Continuously build knowledge in Lean, Agile, AI tools, and process excellence practices.
Required Skills
Process & Analysis
Business Analysis and Process Mapping
Workflow Analysis and Documentation
Root Cause Analysis
Lean / Continuous Improvement methodologies
Stakeholder Management
Robust communication and presentation skills
Experience working with global and cross-functional stakeholders
Ability to work independently and manage multiple priorities
Tools
Visio, Excel, PowerPoint
Miro, SharePoint
JIRA, Confluence
Knowledge of Power BI
Familiarity with GenAI tools.
Preferred Qualifications
Bach

📌 Business Analyst – Process Excellence (Pune)
🏢 Crisil
📍 Pune