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Job purpose

Manager ACR will play a critical role in setting up the multi country/ group
Order to Cash process. The role requires demonstrated ability to lead and
develop high-performing team. Proven capabilities of setting up and leading
Order to Cash process ensuring order being raised, billing, and application of
cash without any quality defect and in line with the local statutory
requirement. Work closely with Global Process leaders for management reporting,
analysis, budgeting, forecasting etc. Provide outstanding contribution/support
to consulting with engagement teams on all compliance and reporting activities.

Responsibilities

* Take full ownership and accountability for the delivery of O2C services,




ensuring operational excellence and adherence to SLAs.
* Lead the O2C team through the entire cycle from order management and billing
to revenue recognition and collections.
* Maintain a explicit understanding of service management reporting metrics and
use operational and process insights to drive performance and customer
satisfaction
* Utilize and champion the use of advanced O2C tools and technologies, such as
High radius, Getpaid, BL cash application, SNOW and RPA to streamline
operations and increase efficiency.
* Act as a people leader, fostering a positive team environment that encourages
growth, collaboration and high performance.
* Collaborate with Sales, Customer Service, and Finance to optimize O2C
processes and resolve issues swiftly.
* Oversee credit risk management process including customer credit assessments,
credit checks, setting credit limits, monitoring customer credit worthiness
and support

📌 Tax ACR (India)
🏢 EY
📍 India