- Manage customer closures and follow-ups by sharing timely WhatsApp messages through the WeightWise platform.
- Update the lead tracker and output sheets with detailed call notes, customer responses, and next steps after every interaction.
- Conduct real-time outbound calls during designated calling hours to ensure timely follow-ups and maximize customer connect rates.
- Accurately capture and record customer interest in the WeightWise program within the tracker.
- Build meaningful customer conversations by understanding their needs, establishing trust, and effectively addressing objections.
- Communicate fluently with customers in both English and Hindi, adapting the conversation based on customer preference.
- Coordinate with internal teams to ensure a seamless customer experience and timely resolution of customer queries.
- Maintain high standards of data accuracy and adherence to defined operational processes.
Requirements
- Graduate in any discipline (Bachelor's degree preferred).
- 1-3 years of experience in Sales, Customer Success, Telecalling, Inside Sales, or Customer Support.
- Excellent verbal communication skills in English and Hindi.
- Strong customer handling, persuasion, and objection-handling skills.
- Comfortable making outbound calls and working with CRM tools, trackers, and spreadsheets.
- Ability to multitask and work in a fast-paced, target-driven setting.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.