Job Title: AR Caller

Location: Trichy

Work Mode: Work from Office (WFO)

Experience Required: 1+ Years

Roles and Responsibilities:

- Perform end-to-end follow-up on insurance claims with US healthcare payers.

- Handle denied, underpaid, and pending claims by analyzing the root cause and taking corrective actions.

- Work on various insurance aging reports and maintain call logs with accurate documentation.

- Contact insurance companies to get claim status and initiate necessary actions (appeals, corrections, resubmissions).

- Understand and interpret Explanation of Benefits (EOBs) and denial codes.

- Collaborate with internal teams to resolve billing discrepancies and ensure timely claim resolution.

- Maintain productivity and quality standards as per SLA requirements.

- Stay updated on industry trends and payer-specific guidelines.

Key Skills Required:

- An ability to identify and address common denial reasons and resolve rejections efficiently.

- Valuable understanding of the healthcare revenue cycle,



including eligibility, charge entry, billing, AR follow-up, and payment posting.

- Capable of analyzing account status, identifying resolution pathways, and working with minimal supervision.

- Strong verbal and written English communication to interact with insurance representatives and internal teams effectively.

Mandatory Skills:

- Minimum of 1 year of experience in US healthcare Insurance AR calling.

- Familiarity with payer policies, denial codes, and claim resolution workflows.

- Proficiency in working with RCM software and tools.

- Attention to detail and ability to work in a fast-paced setting.

Eligibility Criteria:

- Graduate in any discipline.

- Must be willing to work night shifts from the office in Trichy.

- Prior experience in AR Calling is preferred.

Perks & Benefits:

- Two Way Cab Facilities.

- Attractive Incentives

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