Skill required: Omnichannel - Customer Service

Designation: Delivery Lead Senior Manager

Qualifications:Any Graduation

Years of Experience:16 to 25 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? The Customer Service Senior Manager role supports a large, global client in the energy sector, delivered through Accenture’s BPMS / Customer Operations function. The role operates within a complex, large-scale,



multi-channel customer service setting, supporting B2B and B2C service delivery across multiple entities, processes, or regions. The Senior Manager has end-to-end accountability for service delivery excellence, overseeing operational performance, client governance, financial discipline, risk management, and transformation execution for their assigned scope. The role acts as a key interface between the client and Accenture leadership, ensuring delivery outcomes align with contracted commitments and Accenture standards. Client identity and data are handled in strict accordance with Accenture confidentiality and information security policies.

What are we looking for? Extensive experience leading large-scale Customer Operations delivery in a BPMS / managed services environment Strong understanding of service governance, financial levers, and operational performance management Proven ability to lead man

📌 Delivery Lead Senior Manager-Messaging (Navi Mumbai)
🏢 Accenture in India
📍 Navi Mumbai