Project Role : Security Architect

Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations.

Must have skills : Identity Access Management (IAM)

Positive to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: We are seeking a dedicated and detail-oriented Service Delivery Manager to join our Identity and Access Management (IAM) team, supporting a major US-based client. The role focuses on operational activities with additional responsibilities around team management and client management. This is a hands-on operational role requiring support in a 24x7 environment, following a rotational shift model. Roles & Responsibilities: 1. Service Management & SLA Compliance -This is the core of the role, focused on ensuring the applications are running smoothly and meeting the agreed-upon service levels.



-SLA Management: Define, document, negotiate, and agree upon Service Level Agreements (SLAs) with the client for each application. -Performance Monitoring: Continuously monitor application performance, availability, and reliability against the defined SLA metrics (e.g., uptime, response time, resolution time). -Incident Management: Oversee the entire lifecycle of incidents (service disruptions, bugs). This includes ensuring prompt logging, accurate prioritization, and effective communication to stakeholders. -Major Incident Leadership: Act as the primary point of command and coordination during high-priority (P1/P2) incidents, ensuring rapid response, mobilizing resolution teams, and managing stakeholder communication. -Problem Management: Go beyond just fixing incidents by driving root cause analysis (RCA) to identify and eliminate recurring issues and prevent future disruptions. -Change Management: Re

📌 Security Architect (Bengaluru)
🏢 Accenture in India
📍 Bengaluru