eClerx Mumbai is hiring a Service Orchestration Engineer to support US and international enterprise customers in ISP / Data Centre environments. This role is suited for professionals with strong contact center / BPO Voice support experience, comfortable handling high severity incidents, customer escalations,

and real time service disruptions in a fast paced global operations setting.

The role requires excellent English communication, strong customer focus, and the ability to work effectively across global teams while delivering a consistent, high quality customer experience. eClerx is a global leader in productized services, bringing together people,

technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000,



we've partnered with top companies across various industries, including financial services,

telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights.

At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Chance Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,

national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

📌 Senior Analyst (Navi Mumbai)
🏢 eClerx
📍 Navi Mumbai