Overview:
Leading AI-driven Global Supply Chain Solutions Software Product Company and one of the “Best Places to Work”.
Seeking an astute individual who can provide an excellent customer experience and solution support to Blue Yonder Customers with innovative/proactive approach and customer value creation−Delivers excellent customer experience by resolving customer issues mostly of high complexity.
Demonstrates high technical expertise as required to support Blue Yonder solution.
Scope:
Owns customer solution. Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement, and pro-activeness.
The team currently comprises of 120+ global associates across US, Mexico, India, Australia, and UK and is expected to grow rapidly.
Our current technical environment:
Software: BY WMS Discrete, SQL, AppDynamics, Splunk, Oracle/MSQL
Cloud Architecture: MS Azure fundamental
Programming language: Java, C
What we are looking for:




Be able to understand customer raised issues and take appropriate actions to resolve the same – Cloud /SaaS
Should be able to read and understand the product source code or design document as necessary
Own and resolve all cases for global customers, adhering to defined SLA’s
Document learnings and create knowledge articles for repeated cases
Replicate and maintain customer environments
Maintain knowledge of customer solution and customization
Maintain sense of urgency and swiftness with all customer interactions
Act as Techno-functional POC for all cases and ensure timely triage and assignment
Utilize instant messenger and other tools to collaborate globally
Ability to work in shifts and be adaptable with the timings
Meet organization and team level goals
Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure Identify areas of improvement and scope of automation on routine tasks or activities
Help in meeting team level go

📌 Support Engineer 1 (India)
🏢 Blue Yonder
📍 India