Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary:
We are seeking a Product Support Operations Representative (PSOR) to join our India team based in Bangalore.
In this role, you will work closely with Cat dealers across India to deliver Differentiated Dealer Capabilities, drive process improvement, lead strategic project and execute Product Support (Parts and Service) Operations related strategies to solve our customers' toughest challenges.
What You Will Do:
Lead and deliver Differentiated Dealer Capabilities (both fundamental and industry-specific) to strengthen dealer performance in India.




Drive key initiatives and workstreams, including Services Commitment implementation, ensuring effective delivery of critical enablers.
Identify, prioritize, and implement service operations improvements to enhance efficiency, quality, and customer satisfaction.
Collaborate closely with dealers, customers, and internal Caterpillar teams to analyze challenges and develop practical, value-driven solutions.
Support dealer business planning and performance improvement, including recommendations on facilities, tooling, and systems to improve operational effectiveness.
Act as a trusted advisor to dealers by strengthening organizational and workforce capabilities, including identifying skill gaps and supporting development plans, such as enhancing technician capability and capacity.
Contribute to initiatives that improve dealer effectiveness, safety standards, process efficiency, segment growth, and w

📌 Product Support Operations Representative (Bengaluru)
🏢 Caterpillar
📍 Bengaluru