NEOLYTIX

AVP — Service Delivery

Reports To: COO (visibility to CEO)

US Healthcare
End-to-End Service Delivery EXPERIENCE 14–18 YearsSPAN Multi-hundred, multi-countryLOCATION Gurugram (Onsite, 5-Day)SHIFT US Shift

About Neolytix

Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations — physician groups, specialty practices, and health systems — with global delivery operations across India, the Philippines, and Latin America. We combine deep revenue-cycle expertise with a growing technology platform to help US providers get paid accurately, credentialed quickly, and supported end to end.

The Role

We are hiring an AVP — Service Delivery to lead our global delivery operations from Gurugram. You will own service delivery across revenue cycle management, patient access, and credentialing & enrollment, leading a multi-hundred-person, multi-country organization through an established Manager / Assistant Manager / Team Lead structure. You report to the COO, with direct visibility to the CEO.





This is not a typical large-BPO floor. Our book is a high client count of specialty-diverse provider pods — which demands per-client metric discipline, rapid transitions, and leaders who can run many small engines at consistently high quality.

What You Will Do

Own delivery outcomes across all service lines and geographies — collections performance, AR and denial metrics, turnaround times, and credentialing cycle times, managed per client pod
Lead and develop a multi-layer management organization; own succession depth, spans, and structure as the business scales
Own retention on a US-shift offshore floor — supervision quality, onboarding, career pathing, and engagement
Own the quality system end to end: audit design, calibration, and corrective-action loops that close
Serve as the senior operational face to US provider clients — business reviews, escalations, recovery plans, and new-client transitions to steady state
Drive autom

📌 AVP — Service Delivery (Gurugram)
🏢 Neolytix
📍 Gurugram