About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Position Summary
The role would require to manage the recent customer onboarding projects from inception till lifecycle handover
Devise Projects into sub tasks and assign owner, timeline
Prepare detailed project plan and identify the critical tasks and milestones
Identify the risks involved and plan for mitigations
Define the KRA of team & ensure constant feedback on outlier performers.
Should engage with customers on continuous basis to understand their pulse in order to meet and exceed their expectations.
Interdepartmental coordination to ensure work orders/tasks/projects that require multiple stakeholder involvement are smoothly taken forward to a satisfactory conclusion.
Evaluate vendor performance, determine ways and means to motivate/improve performance.
Publish Meaningful Project Dashboard to internal & customers
Drive initiatives and participate in team projects that enhance the quality and efficiency
Should have an eye for data driven metrics and be able to understand the improvement opportunities, quantify the impact and devise ways to control performance leakages for both the customer and operations.
Identify training needs for the team and conduct timely refresher trainings to have complete process and product related compliance.
Ensure the various internal and customer Project reports (daily/weekly/monthly) are vetted and audited periodically as well always delivered to the recipients/customer without any unreasonable interruptions.
Should have capability to lead and manage Customer reviews.
Proven ability to deliver exceptional service in the field/industry
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an