Certa is the AI-first third-party operating system. Enterprises, from the Fortune 500 to rapid-growing startups, use our no-code platform to onboard, assess, and monitor their vendors, suppliers, and partners across risk, compliance, and ESG. We have processed over 10 million entities for 100,000+ users across 120+ countries, and are backed by Fin Capital, Vertex Ventures, and Point72 Ventures.
As a Solutions Engineer - Managed Services, you'll ensure the successful integration and customization of our products for clients — configuring our software to meet each client's unique requirements and business use cases, and building the API integrations that enable seamless data flow between Certa and client systems.
What you'll Do
Understand client needs: Collaborate with sales and client-facing teams to analyze client needs, business use cases, and requirements, and contribute to solution design discussions with insights grounded in the technology and business domain.
Configure the product: Configure and customize software solutions to client needs — setting up workflows,
defining data structures, and enabling specific features and functionality.
Build & manage integrations: Partner with engineering to design, implement, and manage API integrations with external systems for smooth data exchange and interoperability.
Test, troubleshoot & document: Conduct unit testing, resolve configuration issues during implementation, and maintain detailed documentation of configurations, customizations, and integration processes.
Support clients: Guide clients through onboarding and post-implementation, and support product launches through technical support, training sessions, and resolving complex issues alongside customer support.
Collaborate & improve: Work cross-functionally with product, engineering, marketing, and sales, and stay current on product features and best practices to continuously improve the process.
What you'll need
Experience: 3–5 years in a similar capacity with a
📌 Solutions Engineer (India)
🏢 Certa
📍 India