Data & Analytics Senior Cloud Engineer for Webex Contact Center
Be part of the Cisco Webex Contact Center team, where technology, innovation, and collaboration come together to transform customer experiences. We foster a culture of curiosity, creativity, and continuous learning, empowering team members to experiment, challenge existing approaches, and bring current ideas to life.
As a Data Architect for Webex Contact Center, you will serve as a senior technical leader responsible for defining the architecture, standards, and strategic direction of the data, analytics, and reporting platform. You will design scalable, secure, reliable, and future-ready data architectures that support real-time and historical reporting, customer journey insights, artificial intelligence, machine learning, and other data-driven Contact Center experiences.
Working closely with Product Managers, engineering leaders, you will shape how Contact Center data is collected, processed, modeled, stored, governed, and consumed. Your technical direction will help ensure data accuracy, consistency, security,



scalability, and high availability while enabling faster delivery of reporting, analytics, and AI-powered capabilities for Webex Contact Center customers.
Key Responsibilities
Design, develop, and operate AI-ready data platform components that power next-generation intelligent experiences across Webex Contact Center.
Partner with the Data Platform Architect to build the foundational intelligence layer that transforms enterprise contact center data into predictive insights, recommendations, and autonomous decision-making.
Develop scalable data pipelines, feature engineering frameworks, and intelligent data services that enable training, deployment, and continuous improvement of custom AI and machine learning models.
Build reusable AI platform capabilities including feature stores, inference pipelines, semantic search, vector retrieval, embeddings, knowledge augmentation, and model-serving infrastruc

📌 Cloud Engineer (India)
🏢 Cisco
📍 India