Job Title - GN - SONG - Service - CX - Service Design – Manager

Management Level : 07 – Manager

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills: Designing and implementing customer experience solutions or operational excellence in front and back-office space

Job Summary:

As part of the team, you will work on transformative engagement driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Roles & Responsibilities:

Lead and contribute to engagements around the design and implementation of innovative service strategies across various industries, focusing on enhancing customer value and operational efficiency.
Design and orchestrate seamless and efficient service delivery models, leveraging technology and human-centered design principles.




Conduct in-depth market research and competitive analysis to identify emerging trends and best practices in service design.
Collaborate with cross-functional teams (e.g., technology, operations, product development, client business functions) to develop and implement service design solutions.
Develop and implement customer journey maps, identifying key touchpoints, pain points, and opportunities for improvement.
Develop and present compelling proposals and presentations to clients, articulating the value proposition of service design solutions.
Manage project timelines, budgets, and resources effectively, ensuring project deliverables are met on time and within scope.
Stay abreast of the latest advancements in service design methodologies, technologies, and industry best practices and demonstrate though leadership

Professional & Technical Skills:

Proven experience in service design, customer experience management, or a related field.
Robust understanding of service design methodologie

📌 #ACN GN (Gurugram)
🏢 Accenture in India
📍 Gurugram