As the Territory Manager- CE you will be part of the Customer Experience team and will report to the Area Service Manager.
The purpose of your role will be :
1. To ensure maximum customer connect to enhance customer experience
2. To facilitate Value added services to customer to enhance business penetration in order to generate more revenue
3. To implement Balanced Scorecard approach and points
4. To provide product support in the field
A purpose driven role for you
Your key responsibilities will include, but not limited to:
1. To drive revenue growth and maximisation of profitability in Dealer Service
2. To increase the Happiness Index (CEI & CES) and work on reducing the customer complaints by coordinating with all the stakeholders so that the end customer gets the delightful experience in the HMCL workshops
3. To ensure the timely submission of Warranty and FSC claims by the channel partners.
4. To reduction of non-claiming channel partners, reduce warranty rejection etc.
A Day in the life
As the TM- CE,
your day will start on strategising and making plans on how to drive revenue growth and maximise it. This role will will allow you to interact with the different stakeholders from internal to external and provide you an exciting prospect to explore on how to make a difference in the satisfaction levels of the customers directly
Academic Qualification & Experience
- BE / B Tech (Mech)
- Minimum 2-3 years as Territory manager in any OEM
Technical Skills/Knowledge
- Knowledge of Product & Variants
- Knowledge of systems & processes at Hero & channel partner
- Channel Management
- Technical/Commercial skills (DMS & SAP)
- Proficiency in MS Office(Advanced Excel)
Behavioural Skills
- Customer Complaint Management
- Inter-personal relationships/People Management Skills
- Effective Time Management
- Business Communication
- Effective Decision making
What will it be like to work for Hero
As the world’s largest manufacturer o