Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Japanese Language

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Role Purpose

We are seeking a highly skilled Change Management SME to drive enterprise IT Change Governance in a large-scale global setting. This role requires strong operational ownership, governance discipline, stakeholder management, and the ability to independently govern complex, high-risk production changes with operational stability and compliance. The ideal candidate must confidently drive governance, manage escalations, and operate effectively in high-pressure, regulated environments such as Insurance, Banking, or Financial Services.

The role also requires strong bilingual communication capability in both English and Japanese to support Japan-region stakeholders, governance calls, CAB/TAB meetings,



operational communications, and Change Management activities.

Key Responsibilities

Change Governance & Operational Control

Govern Normal, Standard, and Expedited changes end-to-end with strong process understanding of Emergency changes
Review RFCs for risk, impact, rollback readiness, implementation quality, and compliance
Own and lead CAB/TAB governance activities
Prepare agendas, drive risk discussions, manage conflict resolution, and govern scheduling decisions
Chair meetings confidently with global stakeholders and technical teams
Ensure action tracking, governance follow-ups, and meeting documentation
Challenge or reject risky, incomplete, or non-compliant changes
Conduct Post Implementation Reviews (PIRs) for failed changes and change-related outages
Identify governance gaps and operational improvement opportunities, and drive corrective/preventive actions with documented les

📌 Operations Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru