ABOUT US

Exotel is the emerging market’s leading full-stack customer engagement platform
and business-focused virtual telecom operator. Founded in 2011, our cloud-based
product suite powers over 50 million daily engagements across voice, video, and
messaging channels.

Trusted by 6,000+ companies across 60+ countries—including India, Southeast
Asia, the Middle East, and Africa—Exotel enables unified customer engagement for
leading businesses such as Ola, Swiggy, Flipkart, GoJek, Byju’s, HDFC Bank,
Zomato, and Urban Company. Our offerings include communication APIs, a contemporary
omnichannel contact centre, and a conversational AI platform hosted on the
cloud. We are a Series D company valued at $100 million with $60 million in ARR.

ABOUT THE POD

This role sits directly within our product pod, managing the end-to-end
technical delivery of Conversational Quality Assurance (CQA) products. Unlike
broader corporate delivery tracks, this position has direct ownership of
enterprise implementations from initiation to completion, serving as the bridge




between cutting-edge AI product performance and enterprise execution.

ABOUT THE ROLE

We are seeking an Technical Project Manager to fully own the end-to-end
execution, delivery processes, and client communication for our CQA product
line. In this role, you will step into a key leadership position within the pod,
managing all technical communication with incoming enterprise customers,
translating their expectations into functional workflows, and driving internal
execution.

As the delivery lead, you will have direct ownership of the project lifecycle.
You will balance high-stakes stakeholder management with a deep technical
understanding of cloud telecom ecosystems and frontier AI.

KEY RESPONSIBILITIES

1. DELIVERY OWNERSHIP & TEAM LEADERSHIP

* Take absolute end-to-end ownership of the CQA product delivery process,
relieving leadership from daily execution tasks.

* Establish, optimize, and enforce robust project management pr

📌 Technical Project Manager (Bengaluru)
🏢 Exotel Techcom
📍 Bengaluru