At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
Service delivery manager to manage end to end operations of support engagement. Minimum experience level of 9-14 years.
Your key responsibilities
Service delivery manager who has the prior experience to manage support projects.
Manage resources who needs to support on different shifts and on call coverage as per contract needs.
Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
Should be able to manage the key SLA’s and KPI’s for the successful execution of project.
Skills and attributes for success
Should have understanding and experience of software development best practices.
Excellent business communication skills
Excellent leadership skills
Prior Client facing experience
Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
Understand service management and change management activities, along with SLAs and estimator tools.
Should have worked on incident management , problem management and release management.
To qualify for the role, you must have
Service management knowledge as per ITIL.
Good communication and resource management skills.
Certification:
ITIL 4 certification (Good to have)
What we offer
EY Global Delivery Services (GDS) is a energetic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportu
📌 TechOps-DE-AMS-Manager (India)
🏢 EY
📍 India