We are seeking an experienced ServiceNow Administrator & Platform Analyst to
manage, maintain, and enhance the ServiceNow platform. This role is primarily
focused on platform administration, governance, user support, system
configuration, and operational excellence, with limited development
responsibilities to support workflow automation, integrations, and minor
customizations.
The ideal candidate will have robust experience administering ServiceNow ITSM
modules, managing platform upgrades, user access, CMDB, knowledge management,
and service catalog administration while possessing sufficient development
skills to perform scripting, workflow customization, and integrations when
required.
This role requires close coordination with various business, Corporate IT, and
other multiple teams within the organization.
Roles and Responsibilities:
Primary Responsibilities
* Administer and maintain the ServiceNow platform across production and
non-production environments.
* Manage users, groups, roles, ACLs, and security configurations.
* Configure and maintain Service Catalogs,
Knowledge Base, Service Portals, and
Employee Center.
* Monitor system health, platform performance, and instance utilization.
* Perform routine maintenance, housekeeping, and platform optimization.
* Manage update sets, cloning activities, and release deployments.
* Administer Incident, Problem, Change, Request, Knowledge, and Asset
Management modules.
* Ensure adherence to ITIL best practices.
* Configure forms, notifications, approvals, SLAs, and assignment rules.
* Support service owners in process improvements and automation initiatives.
* Review and optimize workflows for operational efficiency.
* Maintain CMDB structure, data quality, and governance.
* Coordinate discovery and data reconciliation activities.
* Support Asset Management lifecycle processes.
* Collaborate with infrastructure teams to improve asset visibility and data
accuracy.
* Enforce platform standards, naming conventions,
📌 ServiceNow Administrator (India)
🏢 AMETEK
📍 India