We are looking for a highly motivated and strategic Senior Account Manager to manage and grow enterprise client portfolios. The role focuses on customer success, account growth, delivery governance, commercial ownership, and serving as a trusted technology advisor. As an AI-first organisation, the candidate is expected to leverage AI tools to improve productivity and identify AI-led opportunities for clients.

Key Responsibilities:

- Own a portfolio of strategic and enterprise accounts, ensuring customer satisfaction, account health, revenue growth, and long-term partnerships.

- Build trusted relationships with business stakeholders and executive sponsors, understand their business priorities, and recommend technology, AI, cloud, and digital transformation solutions.

- Develop and execute account growth strategies, conduct Quarterly Business Reviews (QBRs), and identify opportunities for referrals, renewals, upselling, cross-selling, and current engagements.

- Own commercial activities including proposals, estimations, Statements of Work (SOWs), Change Requests (CRs), contract discussions, invoicing coordination, payment follow-ups, and renewals.

- Partner with Delivery, Engineering, Product, Design, QA, and Finance teams to ensure successful project execution, proactively manage risks, resolve escalations, and maintain high customer satisfaction.

- Monitor account performance, including revenue, profitability, resource utilisation, delivery metrics, and forecasts,



while providing regular business updates to leadership.

- Leverage AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot to improve productivity across research, proposal development, account planning, reporting, and meeting documentation.

- Identify opportunities where AI, automation, and emerging technologies can create measurable business value for clients, working closely with internal solution and AI teams.

- Mentor junior Account Managers, contribute to process improvements, and develop customer success stories, case studies, and executive presentations.

Required Skills:

- Strategic Account Management

- Enterprise Client Management

- Customer Success

- Revenue Growth

- Commercial &
- Contract Management

- Proposal &

- Estimation Management

- SDLC &

- Agile Understanding

- Business Acumen

- Stakeholder Management

- Negotiation &

- Presentation Skills

- Advanced Excel, PowerPoint, CRM tools, Jira, Confluence, Notion, Slack

- AI productivity tools (ChatGPT, Claude, Gemini, Copilot)

Educational Qualifications

- Bachelor's degree in Engineering, Computer Science, Business, or related field.

- MBA preferred.

- 5–8 years of Account Management / Customer Success experience in IT Services, Digital Engineering, or Consulting.

Pay: ₹1,200,000.00 - ₹1,300,000.00 per year

Benefits

- Health insurance

- Provident Fund

Work Location: In person

📌 Senior Account Manager (Bengaluru)
🏢 GeekyAnts
📍 Bengaluru