We are Hiring for Senior Account Manager role at Direct ATPI.

Reports To: VP of Account Management

Location: Mumbai or Bangalore India

Position Overview The Senior Account Manager is responsible for the overall relationship health, program alignment, and long term success of a strategic customer corporate travel program in India.

This role acts as the primary strategic liaison between Customer and Direct Travel, ensuring service delivery aligns with agreed program objectives, governance standards, and stakeholder expectations. The Senior Account Manager coordinates activity across internal teams, supports program optimization, and ensures transparency, accountability, and continuous improvement without owning transactional servicing or sales execution.

Key Responsibilities

Strategic Relationship Management

- Serve as the primary relationship owner for the Customer corporate travel program in India
- Build trusted partnerships with Customer stakeholders across sourcing, operations, finance, and technology
- Maintain deep understanding of Customers business priorities, policy, travel governance model, and success metrics

Program Governance & Alignment
- Own and maintain the account governance framework, including cadence, success measures, and escalation paths
- Ensure delivery aligns with agreed scopes, SLAs, and service expectations
- Act as the single point of coordination across Program Management, Service Delivery, Reporting, and Automation teams

Planning, Reviews & Optimization
- Lead structured quarterly and strategic business reviews, focused on program performance, adoption, and improvement opportunities
- Analyze performance data and trends to recommend practical, Customer relevant enhancements




- Partner with internal stakeholders to evolve the program in line with Customers objectives and internal change cycles

Cross Functional Coordination
- Collaborate closely with:
- Service Delivery leadership in India
- Program Management and regional stakeholders
- Automation and Configuration support
- Reporting and analytics teams
- Ensure issues, risks, and changes are addressed holistically rather than in silos

Stakeholder Communication & Enablement
- Ensure clear, consistent communication with Customer regarding:
- Program performance and service health
- Operational changes or risks
- Industry developments that materially affect the program
- Support change management initiatives by aligning messaging, timing, and execution across teams

Accountability & Standards
- Uphold Direct Travels values while ensuring the Customer experience remains the central priority
- Ensure accurate documentation of program details, decisions, and actions in required systems
- Proactively identify and manage risks before they escalate

Basic Qualifications
- Bachelors degree or equivalent professional experience
- 8+ years of experience in corporate travel or enterprise account management
- Minimum 5 years supporting large, complex, or strategic enterprise customers
- Solid understanding of global or regional travel programs, service delivery models, and operational governance
- Demonstrated ability to influence stakeholders without direct authority
- Strong analytical, communication, and presentation skills
- Ability to operate effectively in a matrixed, high visibility environment
- Comfort supporting global programs with time zone flexibility

Interested candidate can share their resume on [email protected]

📌 Senior Account Manager (Bengaluru)
🏢 ATPI - Direct Travel Group
📍 Bengaluru