Riverbed. Empower the Experience
Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com
Position
Title : Escalation Engineer
Location : Bangalore
Our people tell us life at Riverbed is team-oriented, creative, challenging and fun. They’re an impressive team of individuals, and we think they’re on to something.




Riverbed enables organizations to maximize performance and visibility for networks and applications, so they can overcome complexity and fully capitalize on their digital and cloud investments. The Riverbed Network and Application Performance Platform enables organizations to visualize, optimize, remediate and accelerate the performance of any network, for any application.
The platform addresses performance and visibility holistically with best-in-class WAN optimization, network performance management (NPM), application acceleration (including Office 365, SaaS, client and cloud acceleration), and enterprise-grade SD-WAN. Riverbed’s 30,000+ customers include 99% of the Fortune 100.
What you will do
Provide remote support to customers via phone, web, and email
Take ownership of customer issues and handle problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
When issues cannot be resolved directly, the engineer will follow

📌 Escalation Engineer (Bengaluru)
🏢 Riverbed Technology
📍 Bengaluru