Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Must have skills : Manhattan Active Order Management (MAO)
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system stability and performance, contributing significantly to the overall business continuity and efficiency.
Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.
Document findings and resolutions to build a knowledge base for future reference.
Assist in the implementation of system updates and enhancements to improve functionality.
Support junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
Must To Have Skills: Proficiency in Manhattan Active Order Management Functional.
Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
Experience in monitoring and maintaining enterprise-level order management systems.
Ability to communicate technical information clearly to both technical and non-technical stakeholders.
Familiarity with system integration points and understand
📌 Application Support Engineer (Kolkata)
🏢 Accenture in India
📍 Kolkata
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