Skill required: Marketing Operations - Operations Management

Designation: Delivery Lead Manager

Qualifications:Any Graduation/BMS

Years of Experience:13 to 18 years

About Accenture

Accenture is a global qualified services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? The Global Consumer Experience (CX) Lead plays a pivotal role in shaping, enabling, and orchestrating the global CX agenda in GBS,



ensuring seamless integration and consistency across all Direct Reporting Business Units (DRBUs). This role acts as the central conduit between Global C&CE; and the Regional/DRBU CX teams, translating global strategy into regional action, and ensuring alignment, adoption, and excellence in execution across CRM, Marketing Automation, CX Analytics, Web Operations, and Social Media functions. The incumbent will provide operational oversight for the global CX team — managing performance, capability building, resource allocation, and issue escalation. They will ensure that all DRBUs operate under a unified CX vision and that global standards, tools, and best practices are implemented, harmonized, and continuously improved to deliver superior consumer and customer experiences worldwide. Ultimately, the Global CX Lead ensures that CX becomes a core enabler of business performance, digital transformation, and brand differentiation, connecting insights to action across all markets

📌 Delivery Lead Manager (Navi Mumbai)
🏢 Accenture in India
📍 Navi Mumbai