Project Role : Enterprise Solution Architect

Project Role Description : Lead the development of complex solutions across multi-tower and/or multi- service transformational opportunities. Architect end-to-end integrated solutions leveraging the best mix of offerings, assets, and capabilities to maximize value for the client and Accenture. Ensure alignment of solution to client’s organization goals.

Must have skills : ServiceNow

Valuable to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Enterprise Solution Architect, We are seeking an experienced ServiceNow Architect specializing in the Service Level Objectives (SLO) module within the ServiceNow platform. The ideal candidate will lead architecture design, implementation, optimization, and governance of SLO frameworks to ensure measurable service performance, reliability, and business alignment.

This role requires deep expertise in ITSM, CSM, SLO/SLI/SLA frameworks, platform architecture, integrations, and enterprise-scale implementations.





Roles & Responsibilities:

Architecture & Design

Lead end-to-end architecture for SLO implementation within ServiceNow.

Design scalable and high-performance SLO frameworks aligned with business objectives.

Define SLI (Service Level Indicators), SLO targets, and error budgets.

Establish best practices and governance models for service performance tracking.

Implementation & Configuration

Configure and customize SLO-related capabilities in ServiceNow.

Develop workflows, dashboards, KPIs, and reporting mechanisms.

Integrate SLO tracking with ITSM, Incident, Problem, Change, and CMDB modules.

Ensure alignment with SLA/OLA structures.

Integration & Automation

Architect integrations with monitoring tools (e.g., APM, observability platforms).

Design automated alerting and performance threshold mechanisms.

Work with DevOps and Site Reliability Engineering (SRE) teams for operationalizatio

📌 Enterprise Solution Architect (Pune)
🏢 Accenture in India
📍 Pune