Job Description: Manager, Workplace Delivery and Operational Excellence

Job Title

Workplace Service Delivery Manager

Career Level

CL – 7

Job Family / Function

Workplace Operations

Location

Bangalore

Job Summary:

The Manager of Workplace Delivery and Operational Excellence provide technical support for multi-location corporate interior fit-out projects with an absolute focus on operational excellence. This leadership role establishes a high-performance PMO framework to standardize execution, eliminate operational waste, and optimize delivery speed.

Key Responsibilities & Explicit Deliverables

Driving Operational Excellence & Lean Execution
Process Optimization: Map, critique, and streamline end-to-end fit-out workflows to eliminate waste, reduce cycle times, and accelerate project velocity.
Standard Operating Procedures (SOPs): Establish and enforce rigorous MEP installation, quality, and safety SOPs across all geographies to ensure uniform delivery quality.
Root Cause Analysis (RCA):



Institutionalize a culture of continuous improvement by conducting RCAs on project snags, delays, or cost variances to permanently fix systemic issues.
Performance Metrics: Define and track operational KPIs (e.g., Schedule Variance, Cost of Quality, Rework Percentage, Site Productivity) to benchmark site performance.
Multi-Site Project Delivery & Quality Governance
Fast-Track Delivery: Direct the simultaneous execution of fast-tracked MEP fit-out projects (HVAC, Electrical, ELV, Fire Safety, Plumbing) across multiple cities from design to handover.
Clash Resolution: Enforce 3D coordination workflows (BIM/Revit) early in the cycle to eliminate in office spatial clashes between MEP services and interior architecture.
Stringent Quality Audits: Deploy a centralized quality assurance framework with unannounced site audits to guarantee zero-defect handovers and minimize post-occupancy snags.
Commissioning Leadership: Oversee testing, balancing, and integrated automation commissionin

📌 Workplace Service Delivery Manager (Bengaluru)
🏢 Accenture in India
📍 Bengaluru