Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP CX Sales Cloud C4C

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

The SAP CX Sales Cloud (formerly SAP Cloud for Customer – C4C) Lead will be responsible for leading the design, implementation, and support of SAP Sales Cloud solutions. The role focuses on lead-to-opportunity, opportunity-to-order, account and contact management, sales forecasting, territory management, customer engagement, mobile sales enablement, and CRM transformation initiatives while ensuring seamless integration with SAP S/4HANA and other CX solutions.

Roles & Responsibilities:

Should be having Positive attitude
Should be open for learning
Should be proactive in taking up task till its closure
Should be having good team spirit & collaboration skills




Should be having good communication skills
Should be ready to work from client location Bhilai at Chhattisgarh as this is 100 client facing role project.

Qualified & Technical Skills:

CRM & Sales Transformation Solution Design
Lead-to-Opportunity Process Design
Account & Territory Management Framework
Sales Forecasting & Analytics Design
Functional Specifications
Integration Design Documents
Test Scripts & UAT Sign-off
Data Migration & Cutover Strategy
Go-Live & Hypercare Support Plans
Training & Knowledge Transfer Documentation

Additional Information:

The candidate should have minimum 3 to 5 years of experience in SAP CX Sales Cloud C4C.
This is a client onsite project and will be operated exclusively from the client's location in Bhilai, Chhattisgarh. All project activities and resource deployment will be carried out from the client site.
A 15 years full time education is required.

📌 Application Support Engineer (Kolkata)
🏢 Accenture in India
📍 Kolkata