Job Summary: As the ServiceNow ITAM & CMDB Application Lead, you will lead the design, build, configuration, and continuous improvement of the client's HAM Pro and CMDB ecosystem on the Now Platform. Your typical day will involve owning the technical design for current HAM lifecycle workflows, governing the CMDB data model under CSDM 5.0, ratifying IRE identification and reconciliation rules, presiding over CMDB Health KPIs, leading client design workshops, and mentoring a team of 5–15 onshore/offshore practitioners. You are the SME-expected to take and defend technical decisions for your immediate team and across multiple teams.

Key Responsibilities: Solution Design & Architecture-HAM-CMDB

Lead design of ServiceNow HAM Pro lifecycle workflows on Flow Designer-procurement,receiving,deployment, asset refresh, reclamation, transfer, disposal-aligned to ServiceNow leading practices and client process design.

Govern CMDB design under CSDM 5.0(7 domains: Foundation, Ideation & Strategy, Design&Planning;,Build&Integration;,



Service Delivery,Service Consumption and Manage Portfolios)map Service Instances, Application Services, Business Applications, and Product Models to client services. Author and ratify IRE identification rules, reconciliation rules, data source precedence rules and inclusion rules across all in-scope CI classes; sign off deduplication exercises.

Define CMDB Health policy in CMDB Workspace Data Manager-Completeness,Compliance,Correctness & Staleness windows.

Design Discovery architecture-MID Server placement, credential affinity, IP exclusions, custom patterns, horizontal pattern extension, Cloud Discovery and Service Mapping.

Architect integrations between ServiceNow and 3rd-party sources of truth-SCCM/MECM, Lansweeper, BMC Helix Discovery, Flexera One, Symphony AI, BDNA, Tanium, JAMF, Intune-using Service Graph Connectors, Integration Hub spokes, REST/SOAP, transform maps, and ETL. Drive entitlement management strategy where HAM intersects with SAM for

📌 Infra Managed Service Specialist (Gurugram)
🏢 Accenture in India
📍 Gurugram