Project Role : Enterprise Technology Architect

Project Role Description : Architect complex end-to-end IT solutions across the enterprise. Apply the latest technology and industry expertise to create better products and experiences.

Must have skills : Google Cloud Platform Architecture

Positive to have skills : NA

Minimum 15 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

We are looking for a seasoned Senior CCAI Architect with deep expertise in designing and delivering enterprise-grade Conversational AI solutions using Google Cloud's Contact Center AI (CCAI) suite or Google Customer Experience. This role demands a visionary leader who can bridge the gap between business objectives and AI-driven customer experience innovations. As a senior leader, you will drive architectural decisions, guide cross-functional teams, and define the roadmap for scalable and intelligent virtual agent platforms.

Roles & Responsibilities:

Own the end-to-end architecture and solution design for large-scale CCAI implementations across industries.





Define best practices, reusable frameworks, and architectural patterns using Google Dialogflow CX, Agent Assist, Knowledge Bases, and Gen AI capabilities.

Act as a strategic advisor to stakeholders on how to modernize and transform customer experience through Conversational AI.

Lead technical teams and partner with product, operations, and engineering leaders to deliver high-impact AI-first customer service platforms.

Oversee delivery governance, performance optimization, and scalability of deployed CCAI solutions.

Evaluate and integrate cutting-edge Gen AI models (LLMs, PaLM, Gemini) to enhance virtual agent performance and personalization.

Enable and mentor architects, developers, and consultants on Google Cloud AI/ML tools and CCAI strategies.

10+ years of experience in enterprise solution architecture, with 4+ years in Google Cloud AI/ML and Google Conversational AI platforms.

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📌 Enterprise Technology Architect (Bengaluru)
🏢 Accenture in India
📍 Bengaluru