Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As a Major Incident Manager, a typical day involves acting as the central point of coordination during critical infrastructure and application incidents that cause business disruption. This role requires taking ownership of major incidents from identification through resolution, driving service restoration across multiple technical teams and third-party providers, and ensuring timely stakeholder communication. The position demands strong leadership, proactive incident management, root cause analysis, reporting, and continuous improvement to minimize business impact and improve service availability.
Roles & Responsibilities:
Manage major infrastructure and application incidents that result in business disruption.
Take ownership of incidents with an I own mindset and drive them to resolution while minimizing business impact.
Lead service restoration efforts by coordinating with multiple internal teams, client stakeholders, and technology providers such as Microsoft, Cisco, EMC, SAP, and Oracle.
Provide regular stakeholder updates with clear communication on business impact, current status, and resolution progress.
Perform proper documentation and root cause analysis for every major incident.
Ensure corrective actions are identified, assigned, and implemented by respective teams to prevent repeat failures.
Review and report service outage data and perform analytics to drive more predictable service outcomes.
Build and maintain solid working relationships with client-side stakeholders and delivery leadership.
Act as a key delivery role reporting to the overall ser
📌 Application Support Engineer (Jaipur)
🏢 Accenture in India
📍 Jaipur
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.