Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

About Accenture

Accenture is a global skilled services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Responsible for leading the Workforce Data Administration (WFDA) delivery team within the Hire to Retire managed services engagement. The Manager (CL7) owns end-to-end accountability for service delivery quality,



SLA adherence, team performance, and stakeholder management across WFDA processes. Acts as the primary interface to Client HR Service Delivery and COE stakeholders. 1. Lead and manage the WFDA delivery team (CL8–CL13) ensuring day-to-day operational excellence across all in-scope activities. 2. Serve as the primary Accenture point of contact for HR Service Delivery on all operational matters — managing SLA governance routines, escalation resolution, and weekly/monthly operational reviews. 3. Monitor and own SLA/CSL compliance; drive root cause analysis and corrective action plans for any SLA misses. Process and strategy of providing and managing human resources services and information to employees within an organization. This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions

What are we looking for?

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📌 HR Service Delivery Manager (Ahmedabad)
🏢 Accenture in India
📍 Ahmedabad