Skill required: Voice - Service Desk Voice Support

Designation: Customer Contact Comms Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Team lead will be responsible for management of a team and continuously strives to enhance operating practices and deliver value added opportunities to optimize the effective provision of client service.



Team lead will work as part of the management team striving to meet all SLA’s, targets and objectives through effective staff management

What are we looking for? Core Competencies "

Have supervisory knowledge or significant specialist skills have client stakeholder experience and are responsible for managing the team s workload distribution, ensuring that all metrics are met, and issues are escalated. People management
Drives issues to resolution and good problem-solving skills
Good interpersonal skills
Positive administration skills
Comfortable with responding to requests from all levels of the organization
Team Player
Positive Mindset
Planning & Organisation skills
Motivation Skills"
Educational Profile : Any graduate/post graduate Experience Profile: Prior international BPO work experience in team management role is mandatory (minimum with 2-3 years of Team lead experience )" Working Dimensions: Ca

📌 Customer Contact Comms Senior Analyst-Voice (Bengaluru)
🏢 Accenture in India
📍 Bengaluru