Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Critical Incident Management
Positive to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless service delivery, addressing operational challenges, and implementing solutions to enhance system performance. You will engage in proactive monitoring and troubleshooting, ensuring that all systems operate efficiently and meet the established service standards. Your role will also include documenting processes and contributing to continuous improvement initiatives, fostering a culture of excellence within the team.
Job Title:
Major Incident Manager
Location: Pune
Role Overview: We are looking for motivated and skilled MIM resource to join our enterprise MIM team. We manage MIM process for Infra and application space with the aspiration to look for automation using Agentic and AI solutions.
Key Responsibilities:
Triage with all the appropriate support teams to expedite troubleshooting on a technical bridge and business bridges for Major Incidents
Ensuring that relevant & required technical support teams and application owners are being engaged.
Drives higher level escalations with operational support groups and escalation to Production Support Manager to assess business impact.
Senior management Communication, incident status/update as per process to P1 stakeholders inclusive to summarize on Critical and High Priority Major Incidents
Skilled on priority determination based on extracted information and impacts
Review any rec
📌 Operations Engineer (Pune)
🏢 Accenture in India
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.