Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Network Security Operations

Good to have skills : Zscaler Architecture

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: ZSCALER SKILL REQUIRED - The Network Support Engineer (L1.5) is responsible for handling network incidents escalated from Level 1 support. This role involves monitoring network infrastructure, performing intermediate troubleshooting, and escalating to Level 2 when necessary. The engineer will support day-to-day network operations, execute standard configuration changes, and contribute to maintaining network stability and performance. Roles & Responsibilities:



- Monitor network devices and infrastructure using Network Monitoring Systems (NMS).? - Respond to incidents escalated from L1 support related to connectivity, access, and performance issues.? - Perform basic to intermediate troubleshooting on routers, switches, firewalls, and wireless controllers.? - Implement standard network changes using SOPs such as:? VLAN creation and management? Access and trunk port configuration? Port security settings? IP address assignment under supervision? Basic Troubleshooting? - Collect and analyze logs, perform packet captures, and review system alerts before escalating to L2.? - Maintain accurate incident documentation, including ticket updates and knowledge base entries.? - Follow defined processes and standard operating procedures for network operations.? - The L1.5 engineers will resolve incidents coming from the L1 team. They would also resolve incidents coming from the network monitoring tool Skilled

📌 Application Tech Support Practitioner (Hyderabad)
🏢 Accenture in India
📍 Hyderabad