Language - Ability:English(International) - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query,
handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future.Design and implement strategies to assist our clients in their strategies to grow and acquire customers.
What are we looking for?
Workforce Analytics
Workforce Management (WFM)
Adaptable and flexible
Agility for quick learning
Written and verbal communication
Collaboration and interpersonal skills
Ability to work well in a team
Microsoft Excel
Microsoft PowerPoint Roles and Responsibilities:
In this role you are required to do analysis and solving of moderately complex problems
May create recent solutions, leveraging and, where needed, adapting existing methods and procedures
The person would require un
📌 Workforce Services Senior Analyst (Mumbai)
🏢 Accenture in India
📍 Mumbai
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