Job Title: Salesforce Business Analyst/Functional Consultant - Manager - S&C; GN

Management Level: 07 - Manager

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills: Salesforce CRM Platform

Good to have skills: SAP CRM, Microsoft Dynamics 365

Experience: 8 to 12 Years of experience is required

Educational Qualification: MBA from a tier 1 institute

Job Summary:

Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. You will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce CRM Platform. Your typical day will involve working with clients, analyzing business requirements, and developing solutions to meet those requirements.

Roles & Responsibilities:

Spearhead the design and enhancement of customer service experiences on Salesforce, ensuring they align with client objectives.
Serve as a trusted advisor to clients, providing expert guidance on Salesforce strategy, architecture,



and implementation.
Lead the creation of compelling business cases and value propositions for Salesforce solutions, aligning with client goals and driving ROI.
Lead pre-sales activities including client presentations, solution demonstrations, and responding to RFPs, to secure current business opportunities.
Leverage deep industry knowledge to provide tailored Salesforce solutions that address specific challenges and opportunities within the client's sector.
Lead the analysis and design/redesign of Customer Service processes to address bottlenecks and pain points effectively.
Serve as the governance point of contact in the project, overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight.
Lead initiatives by developing points of view, creating reusable assets in the customer service space, a

📌 #ACN GN (Gurugram)
🏢 Accenture in India
📍 Gurugram